1. How much does shipping cost?
|Europe Non EU||£19.99|
|Rest of the World||£22.00|
2. How long will it take to get my order?
Generally it will take 1-2 days for us to process your order.
After we processed the order, it will take around 4-20 days to arrive.
3. What about duty and taxes?
- UK: There won't be any duties or taxes.
- United States, Australia, Canada and Europe: We will try our best but orders may be subject to duties and taxes, and customers are responsible for these fees.
- International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that Onimos does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
4. Wrong address disclaimer:
It is the responsibility of the buyer to make sure to enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please contact us via firstname.lastname@example.org as soon as you place your order.
1. Can I return my product?
We accept returns within 14 days of receipt. However, as a small business, we do require the customer to cover the returning postage.
2. How do I return?
- Get in touch with our customer service by sending an email to email@example.com. We will then provide you with a returns note.
- Place the item(s) in the original packing and seal the parcel securely.
- Drop off your package at the local post office.
- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
3. Return Conditions
- We accept returns within 14 days of receipt.
- Items returned must be in the same condition as they were sent by us. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
- We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
4. What is the return address?
If you wish to return any items to our return address, please send an email to firstname.lastname@example.org. Our customer service will get back to you within 24 hours.